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Online reviews, and why they’re important

Online reviews, and why they’re important

We’ve heard a lot of talk lately from business owners, stating that they don’t respond to their reviews online.

Many explaining that they’re not interested in what people have to say once they leave their establishment.

Have you ever read the reviews on your hospitality business, and seen feedback you don’t like?

You’re not alone.

Did you know that guests are more likely to leave a review if they weren’t happy, than if they’ve had a good experience? Continue reading “Hospitality – Good Service Guide”